Shipping & Returns

SHIPPING:

Please call us to specify shipping methods not listed on our site.
All shipments will be sent "Signature Required" unless otherwise specified.

Return & Refund Policy

Attention Amazon customers: Please contact Amazon for product returns and refunds. Any returns or refunds will be subject to Amazon's policies.

Returns

- Returns must be within 30 days from the date you receive the product.

- All returns require a Return Merchandise Authorization (RMA) number. Please use the form at https://shop.minix.us/contactus to contact us first to obtain the RMA number.

- All returns not resulting from defective merchandise or an error on our part is subject to a restocking fee (20%).

- The item must be in the same condition that you received it, in its original packaging, with all accessories intact. Damaged items will not be accepted.

- Volume purchases are subject to a separate return policy, which will be indicated prior to such purchase. Basically, volume purchases go through extensive customization and are usually not returnable. Thus, before committing to a volume, you should make sure that the item will be satisfactory by purchasing small quantities first.

Returning the item

Always place the item, in its original merchandise box, inside a shipping container using adequate packaging materials. The RMA number also needs to be clearly visible. Then ship prepaid.

Also include a copy of the receipt or proof of purchase.

We will refuse shipment if any of the above is not followed.

Refunds

Once we receive your item, we will inspect it and notify you. If the return is accepted, we will issue a refund, within 2 weeks for the cost of the merchandise, minus the Restocking Fee. If, upon inspection, we determine that the return cannot be accepted, the item will be sent back to you at your expense.

PLEASE NOTE THAT SHIPPING CHARGES ARE NOT REFUNDABLE.

If you have any questions on returning the item, please use the form at https://shop.minix.us/contactus to contact us.